Collision Shop Communication: Better Team Handoffs and Vendor Follow-Ups AutoHound | Shop checklist [ ] Add the RO number and link. [ ] State the specific question or action. [ ] Name one owner for the next step. [ ] Set an answer or completion deadline. [ ] Choose a direct, group or channel conversation. [ ] Record the vendor commitment and reference. [ ] Keep the decision and reason on the repair. [ ] Transfer open actions explicitly at shift change. [ ] Verify the result before closing follow-up. Worked examples in the article are illustrative.