Waiting on a Total Loss Decision? Keep the File Moving
AutoHound | Shop checklist | 2026-10-03
https://autohound.io/resources/total-loss-decision-follow-up/

[ ] Distinguish a suspected total loss from a confirmed determination.
[ ] Identify the exact unanswered question or missing document.
[ ] Record the current contact, claim reference, and shop coordinator.
[ ] Retain dated requests, supplied documents, and receipt confirmations.
[ ] Assign a next action, owner, and follow-up date.
[ ] Review missed commitments and use the established escalation path.
[ ] Update the customer with confirmed facts and the next update time.
[ ] Record the determination source and remaining handoff tasks.
[ ] Track pickup dependencies, appointments, and actual departure.
[ ] Keep financial follow-up open until unresolved items are reconciled.

Workflow guidance, not legal or accounting advice. Confirm applicable requirements with qualified local advisers.