Last updated July 18, 2026
AutoHound provides software that collision repair shops use to manage repairs and communicate with their customers. This policy describes how information is collected and used when a repair shop uses AutoHound to serve you.
Information we collect
When you do business with a repair shop that uses AutoHound, the shop records information needed to perform your repair: your name, phone number, email, vehicle details, insurance claim references, repair photos, payment records, and messages you exchange with the shop.
How it is used
This information is used solely to manage your repair and keep you informed about it — for example, status updates, pickup notifications, and replies to your questions. It is not used for advertising.
Text messaging
With your consent, the shop may send you SMS text messages about your vehicle repair (status updates, pickup notifications, appointment reminders). Consent is recorded before messaging begins. You can opt out at any time by replying STOP, and re-subscribe by replying START. See our Text Message Program page for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Sharing
Information is shared only with service providers strictly necessary to operate the service (hosting, message delivery) and, where applicable to your repair, with your insurance carrier. It is never sold.
Accounting integrations
A repair shop may connect its own accounting software — such as Intuit QuickBooks Online — to AutoHound. When a shop enables such a connection, invoice, payment, and customer records are transmitted to that provider at the shop’s direction, and the provider’s own privacy policy governs the data it receives. AutoHound stores only the encrypted credentials needed to maintain the connection, transmits no data for advertising purposes, and the shop can disconnect the integration at any time from its settings. QuickBooks and Intuit are registered trademarks of Intuit Inc.
Address autocomplete
When shop staff type a street address into AutoHound, the partial address text may be sent to Google’s Places service to suggest completions. Only the address text being typed is transmitted — never a name, phone number, or any other customer information — and Google’s privacy policy governs its handling of that text.
Retention & access
Repair records are retained by the shop as business records. To review, correct, or request deletion of your information, contact the repair shop performing your work, or reach us at (888) 477-0652 or help@autohound.io.
