RUN THE MORNING HUDDLE

Start with repairs that need a decision

See today's drop-offs and promises, blocked repairs, pending approvals, parts due, ready vehicles, quiet customers, and money to collect before anyone starts chasing updates.

WHY IT MATTERS

The huddle starts with the oldest late repair and the next decision, not ten minutes of status gathering.

Get in-app and phone notifications when something needs attention
See what is promised today, overdue, blocked, or still salvageable
Catch repairs waiting on approval, parts, a vendor, or a customer reply
Review ready vehicles, balances, rental coverage, and today's shop events
Each shop user can configure their own Daily Digest email.

Try this workflow in the demo

AutoHound Today showing late repairs, blockers, receivables, supplements, capacity, and customer follow-up — Run the morning huddle with late work, blockers, capacity, customer follow-up, and money in view.

KEEP EVERY REPAIR MOVING

See every repair, blocker, and next move

Replace the whiteboard with a live production board showing every repair's stage, promise date, days in stage, assignments, parts status, and blocker.

WHY IT MATTERS

Blocked repairs stop hiding in meetings or memory. The reason, owner, and days in stage stay on the card.

See the owner, promise risk, parts status, photos, and unread messages on each card
Write the blocker and next move in plain shop language
Keep every forward and backward stage move timestamped and attributed
Keep on-site and off-site sublets visible
Filter the board by advisor, technician, flag, or stage
Put TV mode on a screen across the shop

Try this workflow in the demo

AutoHound production board showing repair orders by stage with owners, blockers, and promise risk — Every repair, blocker, owner, and promise-date risk stays visible on one live board.

KEEP THE FLOOR ON THE RIGHT TRACK

Give your staff a focused work queue

My Work shows your staff what is on their bench, what is coming next, and when a job is late, blocked, or urgent.

WHY IT MATTERS

The floor knows what to work next, and management can compare booked hours with tracked repair time.

Assign the advisor, technician, or next owner on the RO
See each technician's open assignments before assigning the next job, with assignment history kept on the RO
Show work on the bench and work coming next
Use My Work on iPhone, Android phones, and shop tablets
Track repair time, switch jobs, and correct entries with a recorded reason
Clock in, record meal breaks, and clock out with Shift Time, separate from repair-job timers
Keep rates, estimates, part costs, and balances off technician screens
Review booked versus tracked repair hours after delivery

Try this workflow in the demo

AutoHound My Work phone view showing staff assignments, rush work, promise risk, labor timer, reassignment, and stage controls — See assigned work, urgency, promise risk, and the next action from the phone or tablet already on the floor.

PROMISE AGAINST REAL CAPACITY

Book drop-offs against labor hours, not an empty calendar

Book drop-offs against shop capacity, plan work by trade and technician, and account for time off and shop events before making the promise.

WHY IT MATTERS

Find the next workable drop-off day using the hours your shop has available.

Add a public booking page to your website, Facebook, and Google Business that feeds straight to AutoHound.
Accept or decline the request before it reaches the schedule
Compare booked hours with the shop's daily capacity
See which repairs risk missing their promised date and review available schedule changes
Account for time off, closures, and equipment downtime
Keep visits, inspections, meetings, and loaner returns on the shop calendar

Try this workflow in the demo

AutoHound weekly schedule showing booked drop-offs and labor capacity — Book drop-offs against the labor capacity the shop actually has next week.

PROTECT THE SHOP AT DROP-OFF

Document the vehicle before the first wrench turns

Record mileage, fuel, warning lights, belongings, pre-existing damage, photos, and the signed repair authorization at the counter or from the customer's phone.

WHY IT MATTERS

When a damage or authorization dispute starts, the shop has the signed, timestamped record.

Mark damage on the vehicle diagram and attach the matching photo
Use the shop's intake photo checklist every time
Keep the signed form and documents with the RO
Record keys, fuel, mileage, warning lights, and belongings
Send a pre-arrival link so customers can confirm their information, mark damage, upload photos, and sign from their phone

Try this workflow in the demo

AutoHound check-in damage diagram with numbered pre-existing scuff, scratch, and missing-part records — Record pre-existing damage with numbered markers and notes.

KEEP COMMERCIAL WORK ORGANIZED

Find the right fleet unit and open the right RO

Keep fleet units, customer POs, payment terms, and account history together, with one verified portal for the fleet contact.

WHY IT MATTERS

The front office can find the right vehicle and start the repair without rebuilding the account or attaching work to the wrong unit.

Connect every managed vehicle to one commercial account
Search by customer, vehicle, VIN, or unit number
Keep active and inactive units in the same fleet record
Update unit numbers and vehicle details as the fleet changes
Preserve each unit's repair history, with account details on the Fleet page

Try this workflow in the demo

AutoHound fleet customer record with searchable vehicles and unit numbers — Keep every unit, identifier, and repair start connected to the commercial account.

THE WHOLE JOB, ONE RO

Stop hunting through texts, folders, and camera rolls

Keep the claim, estimate versions, assignments, labor, parts, photos, customer texts, payments, and every handoff on the repair order.

WHY IT MATTERS

The next person can open the RO and know what happened, what is waiting, and who owns the next move.

See the stage, promise date, owner, blocker, and balance in one place
Print a job sheet or hang tags with vehicle details, the promised date, advisor, and a QR code that opens the RO
Keep estimates, supplements, parts, photos, messages, and payments on the RO
Scan or decode VINs, catch duplicate customers and open ROs, and preserve every vehicle's repair history
Find any customer, vehicle, or prior RO from part of a name, phone, plate, VIN, claim number, color, or damage description
Leave internal notes and @mention the next person
Track every off-site sublet, who has the vehicle, when it is due back, its status, and the documents needed before closeout

Try this workflow in the demo

AutoHound repair-order overview with vehicle details, assignments, promise date, progress, estimate, parts, and balance — Claim facts, work, money, labor, and recent activity stay on one connected repair order.

KEEP YOUR ESTIMATING SYSTEM

Import estimates without entering the job twice

Keep writing estimates in CCC ONE, Mitchell, Audatex, or AdjustRite. AutoHound brings estimate totals, supplement versions, labor hours, parts, and claim data into the RO for review.

WHY IT MATTERS

The latest approved scope reaches production faster, reducing missed operations, version mistakes, and preventable delays.

Pick up new estimate and supplement files automatically
Connect CCC ONE, Mitchell, Audatex, and AdjustRite through a small Windows connector
Keep estimating in the current system without rekeying the job
Automatically attach clear VIN matches; review uncertain matches before they change the RO
Keep every version, full or partial approval, reduction, and denial
Use standardized insurer and adjuster records so claims and carrier reports stay consistent
Age open supplements and compare approval speed by insurer

Try this workflow in the demo

AutoHound estimate tab showing approved estimate and supplement versions — Keep requested and approved supplement dollars visible without overwriting history.

KEEP PARTS PROBLEMS OFF THE CRITICAL PATH

Track parts from order to credit

Order and receive parts, review vendor invoices, chase credits, and decide what happens to leftovers before the return window closes.

WHY IT MATTERS

The board shows which repairs are at risk while the parts desk sees the vendor, ETA, quantity, cost, core status, and any vendor bill mismatch behind it.

Work Needed, Ordered, Backordered, and Problems across every RO
Create numbered purchase orders by vendor and receive partial, complete, or over shipments by quantity
Follow returns and core deposits until the vendor credit arrives
Return, keep, or reuse leftover parts with their repair history intact
Photo scan the vendor bill to match and record what was ordered and received
See which suppliers deliver on time and what parts margin you actually make with each one
Enable Materials to track supplies used, invoice the gap left by the estimate, and follow insurer payment

Try this workflow in the demo

AutoHound shop-wide parts management showing needed, ordered, backordered, problem, and overdue parts by repair order — Manage needed, ordered, backordered, problem, and overdue parts across every repair order.

KEEP CUSTOMERS AND ADJUSTERS INFORMED

Keep customer updates off personal phones

Text from one shared inbox, use English or Spanish templates, keep every reply on the RO, and give customers a private status link before they call.

WHY IT MATTERS

Anyone at the front desk can see the last update and answer without chasing the advisor.

Automatically send a tracking link when the RO is created. Ready-for-pickup texts include a payment link when your team has approved the request.
Fully customizable English and Spanish message templates
Keep every customer reply with the repair order
See unread and unanswered conversations across the shop
Keep direct, group, and channel conversations with your team in AutoHound
Send adjusters estimate and supplement packages with photos and line items to approve. Photos can be marked up in AutoHound to show new evidence.

Send email from your own address

Connect your Google or Microsoft mailbox, or use one for the whole shop. Send the emails your team writes, including status updates, purchase orders, and statements, from your own address.

AutoHound uses this connection only to send email. It never reads your mailbox. Privacy Policy

Try this workflow in the demo

Customer text thread from Pecan Creek Collision with check-in, repair status, pickup, and secure payment updates plus the customer's reply — Automatically send check-in, progress, pickup, and payment updates, and keep every customer reply with the RO.

BUILD A FILE THE SHOP CAN DEFEND

Keep the photos that prove the repair

Capture check-in, damage, progress, supplement, QC, and delivery photos in the RO, organized by what they prove.

WHY IT MATTERS

When a customer or adjuster questions the file, the shop can pull the photo, timestamp, note, and person who added it.

Sort photos and documents by purpose and repair stage
Keep the timestamp and staff member with every item
Mark up damage and tie the callout to the estimate line
Share selected proof through a secure adjuster link
Keep the full repair timeline after the vehicle leaves

Try this workflow in the demo

AutoHound repair photos organized by purpose and stage — Keep categorized repair photos, scans, and shared evidence with the job.

REDUCE COMEBACKS BEFORE THE KEYS LEAVE

Catch the miss before the customer does

Keep required stage checks, calibration reports, and release exceptions with the repair. Record the result, supporting proof, and each re-check on the RO.

WHY IT MATTERS

A failed or skipped check always has a name and reason, even when the repair has to move forward.

Set stage checks to optional or required, with named sign-offs and recorded exceptions
Record pass, fail, or skipped with a note
Send failed work back to the correct production stage
Attach final photos and keep every re-check
Keep signed checklists and link a comeback to the original repair

Try this workflow in the demo

AutoHound stage checklist settings with required inspection items and recorded results — Set the checks each stage needs, with the results kept on the repair order.

COLLECT EVERY DOLLAR BEFORE CLOSEOUT

Know what the customer owes and what the carrier still owes

See what the customer owes, what the carrier still owes, and every deposit, refund, or write-off on the RO before pickup starts.

WHY IT MATTERS

The deductible is only part of what the shop is owed. Slow carrier money stays visible until it is paid.

See customer balances and insurer receivables separately, by age and carrier
Require a typed reason when pay type or a live deductible changes after payment, delivery, or closeout
Let customers pay by text or from their secure status page before pickup
Capture the delivery signature and final vehicle photos
Review settled money, final parts decisions, sublets, approvals, and required records before closeout; permitted exceptions stay on the RO
After delivery, automatically text customers for a Google review and route any problem reply straight back to the shop.

Try this workflow in the demo

AutoHound repair-order payment ledger with payer, balance, and receipt details — Know what is still due before the customer arrives.

A TOTAL LOSS IS STILL A BILLABLE JOB

Keep storage and fees running until the vehicle leaves

Track teardown, towing, admin fees, daily storage, insurer follow-up, settlement, and salvage release without voiding the RO.

WHY IT MATTERS

The shop stops forgetting billable days and cannot close the total-loss RO before the release work and money are settled.

Use the shop's authorized storage terms
Run the daily storage clock from the right start time
Record teardown, towing, admin, and other billable work
Keep insurer silence and missing documents visible
Finish the release checklist before closeout

Try this workflow in the demo

AutoHound total-loss record showing storage charges, fees, insurer follow-up, and release requirements — Storage, fees, insurer follow-up, and release work stay visible until closeout.

MEASURE WHAT MATTERS

See performance without spreadsheets

Explore 50+ reports on production, profit, customers, and your team.

WHY IT MATTERS

Spot what needs attention and track progress over time.

Find delays and compare cycle time, labor efficiency, and parts margin
Review supplements, balances, and billing projections
Track customer retention, work sources, and team performance
Export a branded PDF report pack or CSV

Try this workflow in the demo Explore all 50+ reports

AutoHound insurer scorecard showing cycle time and supplement performance — Compare insurer performance using cycle time, supplement results, and approval lag.

STOP TYPING THE SAME MONEY TWICE

Get yesterday's invoices and payments into QuickBooks

Export QuickBooks-ready files or sync customers, invoices, and payments automatically, then download the shop's complete data and audit trail whenever you need it.

WHY IT MATTERS

Your bookkeeper starts with clean shop records, and the owner never needs a support ticket to get the shop's data out.

Send invoices, payments, and customers to QuickBooks Online
Schedule a nightly, weekly, or monthly sync
Re-run an overlapping date range without double-posting
Review the last-run summary and resolve items that need attention
Download the shop record, media, or attributed audit trail

Try this workflow in the demo

AutoHound QuickBooks Online settings showing account mappings, the sync schedule, and the last-run summary — Review account mappings, the sync schedule, and the last-run summary in one place.

FAST ON A SHARED DEVICE, NAMED IN THE HISTORY

Share the shop tablet without sharing accountability

Each person taps their name, enters a PIN, and lands back on the same screen in seconds. Every move stays tied to the person who made it.

WHY IT MATTERS

The office can keep repairs moving while technicians never see rates, balances, part costs, or estimate totals.

Give every employee a named account and shop role
Switch users with a personal 4 to 6 digit PIN
Set a wall tablet to Time clock only, with name-and-PIN clocking and no access to jobs
Let each employee choose English or Spanish for their working screens
Lock the shared device after five idle minutes
Keep every sign-in, change, and money move attributed

Try this workflow in the demo

AutoHound shared-device PIN switching screen with named users — Personal PIN switching keeps a shared device fast and every action attributed.

ONE MSO VIEW, EVERY SHOP ACCOUNTABLE

Know which shop needs you next

AutoHound MSO gives group owners one login, one Daily Digest, and one invoice while bringing every location's priorities, capacity, benchmarks, quality, parts, insurer performance, and financials into one place.

WHY IT MATTERS

Move from a network-wide problem to the shop, repair, and person who owns the next move.

Rank network exceptions, assign the next move, and track acknowledgment and resolution
Organize shops into regions, support regional managers and floating staff, and search across locations
Compare 14 days of capacity and open the right shop's schedule to book there
Compare group and shop profitability, with customer and insurer balances kept separate
Track benchmarks and quality results, then give improvement plans an owner and due date
Keep group alerts in view and send targeted or scheduled announcements
Push shared shop standards, spot configuration drift, and audit group changes

Explore AutoHound MSO

You write the estimate. AutoHound runs the rest.

See how AutoHound runs the repair from booking to closeout

Start with repairs that need a decision

Start with repairs that need a decision

See every repair, blocker, and next move

Give your staff a focused work queue

Book drop-offs against labor hours, not an empty calendar

Document the vehicle before the first wrench turns

Find the right fleet unit and open the right RO

Stop hunting through texts, folders, and camera rolls

Import estimates without entering the job twice

Track parts from order to credit

Keep customer updates off personal phones

Send email from your own address

Keep the photos that prove the repair

Catch the miss before the customer does

Know what the customer owes and what the carrier still owes

Keep storage and fees running until the vehicle leaves

See performance without spreadsheets

Get yesterday's invoices and payments into QuickBooks

Share the shop tablet without sharing accountability

Know which shop needs you next

What changes in the first 60 days

MORNING HUDDLE

CUSTOMER UPDATES

CAUGHT IN THE FIRST 30 DAYS

TEARDOWN, STORAGE, AND ADMIN FEES

Straightforward pricing for the whole shop

See how AutoHound keeps every repair moving