Everything AutoHound BSMS can do

Start with arrivals, overdue repairs, promise-date risk, blockers, waiting authorizations, parts due, unread replies, ready vehicles, and assigned work.

Receive a shop-local morning email with the owner’s takeaway, late and blocked work, stale estimates, customer silence, today’s commitments, and recent results.

Review WIP by stage, cycle time, deliveries, backward moves, parts aging, labor hours, payments, sales by payment type, and leading indicators with date filters and CSV export.

Find repair orders, customers, vehicles, claims, and messages by RO number, claim number, plate, VIN fragment, phone, name, make, model, color, or damage description.

Create an RO quickly, track missing information, move it from intake through close, void with a reason, and reopen closed work without losing its history.

Keep the payer, adjuster, deductible, DRP status, and insurer notes with the RO while a shop-managed directory keeps carrier information consistent.

Import CCC ONE® estimate totals and parts automatically, retain the source file, preserve approved versions, confirm VIN mismatches, and add supplement parts without overwriting earlier work. Mitchell, Audatex, and other estimating-system workflows are also supported.

Submit supplements to the adjuster, track days waiting, record approved, partially approved, or denied decisions, and flag requests that age past the shop’s follow-up window.

Give the adjuster a secure link to the photos, estimate, documents, and remote signature request without requiring another account.

Track determination, insurer authorization, salvage handoff, owner release, fees, the storage clock, follow-up alerts, and the checklist required before close.

Move repair orders through a real-time stage board with role-aware cards, custom shop stages, and an accessible alternative to drag and drop.

Use drop-off, production, and handoff zones to offer each role only the moves it can make while every forward and backward move stays attributed.

Assign work from the RO, preserve reassignment history, see team workload, and give technicians a phone-ready queue prioritized by rush status, promise date, and time in stage.

Start and stop time on the repair, automatically stop the prior job, flag long-running entries for review, and compare clocked time with estimate hours without turning AutoHound into a payroll clock.

Set bookable hours by weekday, weight bookings from the latest estimate, spot days nearing capacity, and keep unscheduled repair orders visible.

Work Needed, Ordered, Backordered, and Problems queues across every RO with vendor, ETA, due status, received progress, cost permissions, and bulk updates.

Flag overdue parts, surface parts holds, and show which repair orders cannot move before the shop commits production time.

Manage people or companies, vehicle ownership and transfer history, duplicate warnings, structured addresses, and customer imports from one searchable record.

Decode a VIN to fill vehicle details without overwriting edits, then search by VIN fragment, plate, year, make, model, color, or damage description.

Merge duplicate customer records atomically or anonymize personal information while preserving the financial and repair history the shop must retain.

Send consent-aware milestone texts from the repair order, receive replies in the same thread, observe quiet hours, honor STOP and START, and retain delivery status and message history.

Send the customer a private tracking link at intake so the latest repair status stays available without another login.

Use shop templates with repair variables while send-time safeguards block unresolved fields and past promise dates from reaching the customer.

Let shop users work in Spanish and send customer updates in Spanish while both languages stay connected to the same repair record.

Ask once after a completed delivery, respect consent and quiet hours, and give a customer with a concern a direct path to reply to the shop instead.

Capture intake, repair, scan, delivery, and salvage photos from a phone, retain the original timestamp, and tag each upload with its RO, stage, category, and user.

Pair before-and-after photos, capture on-device or remote signatures, and generate signed check-in and delivery receipts that stay with the repair order.

Queue photos when connectivity drops, upload when service returns, restore soft-deleted files, and download the complete photo record as one ZIP for an audit or dispute.

Read a plain-language history of edits, stage moves, assignments, estimate versions, parts events, photos, messages, payments, notes, and overrides. Corrections add context without erasing the record.

Track deductible, customer-pay work, payments, refunds, and approved write-offs while requiring an explicit override before delivery with a remaining balance.

Export date-ranged invoices, payments, and customers in QuickBooks-ready files without rebuilding the month by hand.

Connect once, map accounting items, sync customers, invoices, and recorded payments on demand or on a schedule, and review each run’s result.

Mark a front-desk computer, parts workstation, or shop-floor tablet as shared. Each teammate switches in with a personal PIN, and permissions and activity follow the person.

Keep estimate totals, balances, parts costs, payments, financial search results, and money events out of technician and other non-financial views at the server and query layer.

Protect accounts with SMS or an authenticator app, remember trusted browsers, and require two-factor authentication for administrators or the entire shop.

Invite users by role, deactivate access without deleting history, enforce lockouts and idle timeouts, and keep every action tied to the person who performed it.

Manage shop details, timezone, quiet hours, stages, roles, message templates, insurer directory, intake photo checklist, and customer imports without engineering help.

Notify the right people about assignments, mentions, customer replies, status changes, parts, estimates, and follow-up risk with deep links, category controls, and quiet hours—even when the app is closed.

Use AutoHound on iPhone, Android phones, tablets, and modern desktop browsers so the same repair record follows the team through the shop.

Download customers, vehicles, repair orders, estimates, parts, payments, messages, and the audit trail whenever the shop needs them. Your data stays yours.

Keep each shop’s repair orders, search results, reports, exports, and background work separated while authorized leaders retain the access their role requires.