Customer and adjuster communication
Send milestone texts, handle replies in one shop inbox, and share secure customer and adjuster pages without another login. The front office can see what was sent, what came back, and which RO it belongs to.
Customer communication
Beat the status call
Send the ready-for-pickup text when the repair reaches Ready, or use the shop's milestone templates along the way. AutoHound fills in the repair details, keeps consent and opt-outs in the workflow, and holds messages during quiet hours.
Customer status page
Send a private link with the vehicle's current status and only the photos your staff chooses to publish. When the balance is reviewed and approved, the same page can offer a secure way to pay before pickup.
After delivery
After delivery, AutoHound can automatically text the customer for a Google review. If the customer replies with a problem, the message returns to the shop inbox so the team can follow up. A comeback cancels the review request.
AutoHound starts the follow-up window.
The customer receives the shop's Google review link.
Two possible responses
The customer continues to the public review.
The message returns to the shared shop inbox.
Adjuster approvals
Send adjusters estimate and supplement packages with selected line items, photos, and documents. Mark up a copy to point to the damage you are billing for while the original photo stays unchanged.
Approval package
The repair summary, totals, and selected evidence arrive together. The adjuster does not need a new account.
Photo evidence
Draw, circle, and label a copy of the repair photo before it is shared. The original stays intact on the RO, and the adjuster sees the evidence beside the supplement instead of in a separate email chain.
Kept together
Estimate version, supplement lines, selected photos, documents, approval, and the person who sent it.
Try AutoHound
Create a demo account and follow a realistic repair from check-in text through pickup and payment.