Get the right person's attention
Use @mentions to bring the right person in. Choose which alerts reach the bell, phone, or desktop, with separate device quiet hours.
Shop communication
Keep everyone connected
Send milestone texts, handle replies in one shop inbox, and share secure customer and adjuster pages without another login. Keep team chats and vendor texts in AutoHound too, with repair-order links and shared history.
Internal team messaging
Keep your team connected
Bring the floor and front office together in direct messages, group chats, and channels. Share a repair-order link when the conversation is about a job, without handing out personal phone numbers.
Keep conversations useful
Edit a message, acknowledge it with a reaction, and pin the conversations you need close at hand.
Vendor and sublet texting
Coordinate parts and off-site work through dedicated inboxes, separate from customer messages and internal team chat.
Connected email
Send email from your own address
Connect your Google or Microsoft mailbox, or use one for the whole shop. Send the emails your team writes, including status updates, purchase orders, and statements, from your own address.
AutoHound uses this connection only to send email. It never reads your mailbox. Privacy Policy
Customer communication
Keep customers informed from check-in through pickup
Beat the status call
Update the customer before they have to ask
Send the ready-for-pickup text when the repair reaches Ready, or use the shop's milestone templates along the way. AutoHound fills in the repair details, keeps consent and opt-outs in the workflow, and holds messages during quiet hours.
- Use fully customizable English and Spanish message templates.
- Keep inbound replies and customer photos in the shared inbox.
- Open the RO directly from the conversation.
Customer status page
Let customers track the repair and pay
Customers can follow their repair in English or Spanish through a private status link, with only the photos your staff publishes. An approved payment request lets them pay through the same page before pickup.
- No customer login.
- Publish or withdraw each repair photo.
- Customer payments automatically update the balance due on the RO.
After delivery
Ask for a review. Keep the conversation open.
After delivery, AutoHound can automatically send your shop’s Google review link. Customers can leave a review, reply to the shop, or do both. Optional private satisfaction surveys are separate, with low-score alerts so your team can follow up.
01
Repair delivered
AutoHound starts the follow-up window.
02
Review request sent
The customer receives your shop’s Google review link.
Customers can do either or both
A
Leave a Google review
Share their experience publicly.
B
Reply to the shop
Continue the conversation in your shared inbox.
Adjuster approvals
Send the supplement with the evidence
Send adjusters estimate and supplement packages with selected line items, photos, and documents. Mark up a copy to point to the damage you are billing for while the original photo stays unchanged.
Approval package
One secure approval page
The repair summary, totals, and selected evidence arrive together. The adjuster does not need a new account.
Photo evidence
Show the damage you found
Draw, circle, and label a copy of the repair photo before it is shared. The original stays intact on the RO, and the adjuster sees the evidence beside the supplement instead of in a separate email chain.
Kept together
Estimate version, supplement lines, selected photos, documents, approval, and the person who sent it.
Try AutoHound
See shop communication in action
Create a demo account and explore customer messages, team chats, and vendor texts in AutoHound.