Do replies go back to the repair order?
Yes. Customer replies stay with the job in the shared shop inbox.
Customer messaging
Keep the customer conversation with the repair order
Send milestone texts, receive replies in one shared inbox, and give the customer a private status link with no login.
In the shop
What this changes for the team
- Observe consent and quiet hours
- Block unsafe dates and unresolved template fields
- Use English or Spanish per customer
- Keep every reply attached to the job and attributed
What owners and managers ask
Questions about this part of the work
Can customers receive Spanish updates?
Yes. The shop can use English or Spanish for each customer.
What about consent and quiet hours?
Messaging tools keep consent status and quiet-hour rules in the workflow.
Private demo shop