Backward Moves
See repairs that moved back to an earlier stage during the period. Moves that were undone are excluded.
Reporting and insight
Know where your shop stands
See repair delays, margins, and projections in one place. Explore 60+ reports covering the floor, your customers, your team, and the money behind the work.
See all 60+ reportsMEASURE WHAT MATTERS
See the story behind the numbers
Start with the monthly summary, then look closer at the jobs, hours, customers, or balances behind it. Reports draw on the work already recorded in AutoHound, so the review starts with your shop's records instead of another spreadsheet.
- Spot where repairs spend more time waiting than moving.
- See which customers, vehicles, and sources bring in work.
- Keep expected billing separate from payments already collected.
67 reports, organized around your questions
Explore the report library
From the morning huddle to the monthly review, find the report that helps you decide what to do next.
67 reports. Open a group to explore.
Production and quality
Find the delays, protect the promise date, and see where quality needs attention.15 reports
Blocked and Waiting
Find open repairs that are stopped and why, including all off-site work, not just overdue jobs. On-site sublets do not count as off-site waits.
Capacity by Trade
Compare planned and unassigned hours with available trade hours for the rest of this week and the next three. Requires Technician Planning.
Capacity Sold vs Available
Compare booked and bookable hours day by day. Past dates reflect the current schedule, so rescheduled work appears on its new date.
Comebacks and Rework
Review rework signals against deliveries in the same period. A comeback may involve a repair originally delivered before that period.
Cycle Time
Measure arrival-to-delivery time for repairs delivered in the selected period. Use Stage Dwell to see where those days went.
Deliveries
Review vehicles delivered in the selected period. Jobs later voided or marked total loss are excluded.
Delivery Documentation
See which delivered repairs left with a customer signature and six or more photos.
Promise Risk
Find repairs planned to finish on or after their promise date, plus work that cannot yet be planned. Promises beyond the planning horizon stay separate from late work. Requires Technician Planning.
QC Exceptions
Find repairs delivered without a completed QC checklist, newest first.
Quality Control
See which checklist items failed and how often during the period. Sent-back counts cover failed checks, not every backward stage move.
Stage Dwell
See how delivered repairs spent their arrival-to-delivery days in each stage. The breakdown adds up to cycle time without double-counting days.
Unassigned Work
See unassigned work by trade, with remaining hours and the earliest promised date. Requires Technician Planning.
Who's Out
See time off and planned hours lost over the next eight weeks. Closed days and days a person does not work do not reduce capacity. Requires Technician Planning.
WIP by Stage
See every open repair in its current stage, so the morning huddle starts with a clear view of the floor.
Labor, parts, and vendors
Understand where time goes, which suppliers deliver, and what parts work earns.13 reports
Flag Hours
Compare completed estimate hours with each person's tracked, planned, and available hours. Rankings use flag hours divided by timer hours, with fewer than 10 finished jobs left unranked. Hours only, never pay. Requires Technician Planning.
Hours by Stage
See tracked hours for delivered repairs by the stage the vehicle occupied while the timer ran. Compare with Stage Dwell to separate work from waiting.
Labor Efficiency
Compare estimated hours with all tracked time on repairs delivered in the period. This delivery-based view uses a different date basis from Labor Hours.
Labor Hours
Review tracked job hours by technician and day, using the date each timer started. These are job timers, not attendance or payroll.
Parts Aging
Find the longest-waiting open part lines and whether the delay sits with the shop or vendor. Missing order dates or ETAs remain unknown, not zero.
Parts by Vendor
Group the open lines from Parts Aging by vendor to focus supplier follow-up. Cost and margin belong in Parts Profit.
Parts Profit
Compare vendor cost with billed parts prices on delivered repairs. Missing prices stay unscored, and estimate-level parts discounts remain separate from individual lines.
Returns and Credits
Review parts returned to each vendor and the credits received. Read alongside Vendor Credits and Cores for outstanding deposits and returns.
Sublet Aging
Review every open sublet, on site or off site, with the most overdue work first.
Time Corrections
See corrected and manually added time, who changed it, and why. The date range follows when the correction was made, not when the work happened.
Touch Time
See tracked hours per production day for repairs still in production and those delivered in the period. Production days, not calendar days, form the denominator.
Vendor Credits and Cores
Track outstanding core deposits and parts returns by vendor, plus goods received in the last 180 days that have not been invoiced.
Vendor Reliability
Compare vendor-caused and unexplained return rates by part line, not dollars. Rates from fewer than five lines are marked, and sublet figures do not affect the ranking.
Estimates and insurers
Follow conversion, pending supplements, and the carrier patterns behind the work.5 reports
Estimate Conversion
See which original estimates became approved jobs, credited to the estimate's author, not the RO owner or importer. Unconfirmed or external authors stay separate.
Insurer Scorecard
Compare carrier sales, modeled profit, days to pay, and delivered balances. Small samples are marked. Profit requires an arrival date, so totals use a different repair population from Gross Profit.
Supplement Performance
Compare insurer approval amounts and turnaround for supplements submitted or decided during the selected period.
Total Loss vs Repair
Compare revenue from repairs delivered and total-loss files closed in the period. A job is never counted in both groups.
Unapproved Supplements
Find supplements still awaiting an adjuster's answer, oldest first, so follow-up stays focused.
Profit, billing, and collections
See margins, expected billing, collected payments, and money still outstanding.18 reports
A/R Aging
See customer and insurer balances still owed on delivered repairs, oldest first.
Customer Profit
Compare gross profit by company account against a pooled retail baseline. Margins based on fewer than 10 scored repairs are marked.
Gross Profit
Review pre-tax profit on delivered repairs, with labor costs modeled from booked hours at your configured rates, not payroll. Insurer Scorecard uses a different repair population.
Labor Profit by Department
Compare labor revenue and modeled cost by trade on delivered repairs with imported estimates. Configured costs are not payroll.
Materials Billed and Used
Compare materials billed, usage at cost, and invoices paid by delivery month, alongside stock purchases from supplier bills. Requires Materials and access to financial reports.
Materials Invoices
Review materials invoices sent in the period and the insurer's response, with outstanding amounts first. Requires Materials.
Materials Not Invoiced
Find insurance repairs where materials used exceed the estimate allowance and no invoice has been sent, including created but unsent invoices. Requires Materials.
Materials Recovery
Compare amounts requested and paid by insurer, with recovery rates flagged when based on fewer than 10 answered invoices. Requires Materials and access to financial reports.
Monthly Summary
Compare whole-month results with the preceding month. Sales exclude tax, and missing nightly history stays unknown rather than appearing as zero.
Paint by Painter
Review PPG paint mixed and sprayed in the period by painter, grouped by PPG employee number. Mixes without an employee number stay in an Unattributed group.
Paint Materials
Compare billed paint materials with PPG mix cost on delivered repairs, using a modeled cost per refinish hour when PPG data is unavailable.
Payment Requests
Review payment links sent, paid, and time to pay. A link paid after the selected period counts as sent in that period, but not paid.
Payments Received
Review recorded payments net of money returned, with write-offs separate. Payment-level processing fees do not include every adjustment deducted from processor deposits.
Projected Deliveries and Billing
See current repair value by promised delivery week, with overdue promises listed separately. Amounts are pre-tax projections, not money collected.
Re-based Balances
Review pay-type, deductible, betterment, and approved-total changes after a customer received a balance, with the reason recorded and newest changes first.
Sales by Pay Type
See pre-tax sales from delivered repairs grouped by payer type. Where Work Comes From shows the same delivered work by source.
Shop Trend
Follow weekly performance from nightly shop snapshots. A repair delivered today does not erase yesterday's delays. Missing nights stay unknown, not zero.
WIP Value by Stage
See the pre-tax approved estimate value of open repairs, grouped by their current stage.
Customers and business growth
Know where work comes from, who returns, and what customers say about the experience.11 reports
Booking Funnel
Follow drop-off requests day by day, with outcomes as they stand today. A request answered later updates its original day's result.
Contact Aging
Find open repairs by time since the last customer text, longest waits first. Repairs never texted are aged from intake.
Customer Retention
See repeat work month by month, using the customer's full history to distinguish returning business from first-time visits.
Customer Satisfaction
Review answers to surveys sent during the selected period. Unanswered surveys do not create a score, and no responses never means a perfect result.
Customer Value
Compare the monthly pre-tax value of work from first-time and returning customers, including storage revenue.
Satisfaction by Advisor
Compare scores and response rates by the advisor assigned when each survey was sent. Scores appear only after 10 responses, while smaller counts remain visible.
Survey Comments
Read written feedback, newest first, from the same surveys shown in Customer Satisfaction.
Survey Responses
Review each answered survey, newest first, with question-by-question scores out of five. Skipped answers stay blank, not zero, and changed question wording is marked.
Vehicle Mix
Compare delivered volume, cycle time, and estimated labor hours by make and model. These hours describe the estimate, not time actually worked.
Vehicle Value
Compare pre-tax sales and average repair value by make and model for vehicles delivered in the selected period.
Where Work Comes From
Compare delivered work and pre-tax sales by intake source. Sales by Pay Type shows the same delivered repairs grouped by payer.
Your own work
Give advisors and technicians a clear view of their own results and recorded time.5 reports
My Conversion
Review original estimates on repair orders you own. This follows RO ownership, unlike Estimate Conversion, which credits the estimate's author.
My Hours by RO
Review your own tracked hours by repair order and current vehicle status, plus the QC checks you personally recorded.
My Supplements
Review supplements submitted or decided in the selected period on repair orders you own, newest first.
My Time Corrections
See corrections and manually added time in your own records, newest first, with the original entry kept beside the change.
My Tracked Hours
Review your own tracked job hours day by day. These are repair timers, not attendance or payroll.
No reports match that search.Try a shorter term such as parts, customer, or hours, or clear the search to browse every group.
Access follows role and individual permissions, not these groups. Most operational reports are for office staff. Owners and admins can open financial reports and Flag Hours, with individual access grants available. Cost-based reports stay hidden when cost visibility is removed. Technician access to repair-time reports is limited to their own My Tracked Hours, My Hours by RO, and My Time Corrections by default. The five planning reports require Technician Planning. The four Materials reports require Materials.
Materials Invoices and Materials Not Invoiced are available to office roles. Materials Recovery and Materials Billed and Used require financial-report access. Staff without part-cost visibility can see what the insurer owes, but not costs, prices, or the invoice itself. Sent materials invoices also feed Gross Profit, sales figures, and Insurer A/R. An amount billed is not necessarily money collected.
Shift time, kept separate
Review shifts. Approve hours.
When the shop enables Shift Time, staff and managers get different views of the same recorded hours. These records stay separate from repair-job timers and are never compared with them.
For each person
My shifts
Everyone who clocks in, including technicians, can review their own clock-ins, breaks, and clock-outs. Every change shows who made it, when, and why. Staff request corrections instead of editing their own time.
For managers
Timesheets
Owners, Admins, and people they explicitly grant access can review hours and resolve forgotten clock-outs, off-site punches, and correction requests. Technicians never get manager Timesheets access. Changes require a reason and notify the person.
For payroll
Approved hours
Resolve what needs attention, approve and lock the pay period, then export hours to QuickBooks Online or CSV for Gusto, ADP, Paychex, or a spreadsheet. Your payroll provider calculates overtime, taxes, and pay.
See phone and tablet clock-in options, including Time clock only mode and optional shop-only clocking without GPS.
Take the review with you
Take the numbers with you
Select the reports you want and create one branded PDF pack with a cover page, date range, and the person who produced it, or export CSV files for deeper analysis.
- Bring a focused report pack to the owner or insurer review.
- Share the date range and who produced the report.
- Export CSV files when you want to work with the numbers further.
For multi-location reporting, compare profitability, receivables, and quality across shops with AutoHound MSO.
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