Reporting and insight

Know where your shop stands

See repair delays, margins, and projections in one place. Explore 50+ reports covering the floor, your customers, your team, and the money behind the work.

See all 50+ reports

MEASURE WHAT MATTERS

See the story behind the numbers

Start with the monthly summary, then look closer at the jobs, hours, customers, or balances behind it. Reports draw on the work already recorded in AutoHound, so the review starts with your shop's records instead of another spreadsheet.

Spot where repairs spend more time waiting than moving.
See which customers, vehicles, and sources bring in work.
Keep expected billing separate from payments already collected.

55 reports, organized around your questions

Explore every report

From the morning huddle to the monthly review, find the report that helps you decide what to do next.

55 reports. Open a group to explore.

Production and quality

Find the delays, protect the promise date, and see where quality needs attention.11 reports

Backward Moves

See which repairs moved back to an earlier stage and why, so recurring process problems are easier to spot.

Blocked and Waiting

Find open repairs that are blocked, off site at a vendor, or waiting on authorization, with the longest waits first.

Capacity Sold vs Available

Compare booked labor hours with daily capacity to spot room for more work or an overloaded schedule. Closed days stay clearly marked.

Comebacks and Rework

Track comebacks, reopened jobs, and cars moved backward, with rates measured against deliveries in the same period.

Cycle Time

Track the time from arrival to delivery and see whether the shop's turnaround is improving.

Delivery Documentation

Review completion rates for delivery photos, customer signatures, and required ADAS calibration reports, broken down by advisor.

Deliveries

Review completed handoffs in one place, with each delivered vehicle, its advisor, and delivery date.

QC Exceptions

Find delivered cars without a completed QC sign-off, with checklist status, who moved the car, and any override reason recorded.

Quality Control

Compare inspection results and pass/fail rates by check to see where the shop's quality process needs attention.

Stage Dwell

See where delivered cars spent their time, stage by stage, rebuilt from their history between arrival and delivery.

WIP by Stage

See the cars and work currently in each stage, so the morning huddle starts with a clear view of the floor.

Labor, parts, and vendors

Understand where time goes, which suppliers deliver, and what parts work earns.11 reports

Labor Efficiency

Compare booked hours with tracked time on delivered jobs, with unscored jobs flagged so incomplete tracking cannot look like exceptional efficiency.

Hours by Stage

See tracked hours grouped by the stage recorded when each timer started. Read alongside Stage Dwell to compare work with waiting.

Labor Hours

Review tracked job hours by technician and day, with provisional entries and corrected time identified. These are job timers, not attendance or payroll.

Parts Aging

Find needed, ordered, and backordered parts, with separate ages for when they were needed, ordered, and expected to arrive.

Parts by Vendor

See each supplier's open parts, overdue ETAs, oldest items, and upcoming arrivals, so the parts desk knows whom to call first.

Parts Profit

Review the margin on parts the shop sells and installs, with vendor cost separate from the amount billed.

Sublet Aging

Track unfinished sublets, whether the car is away or the vendor is working on site, with overdue dates and contact details for follow-up.

Time Corrections

Review corrected job-time entries across the shop, including who made each change and the reason recorded.

Touch Time

See tracked hours per day in production, with untimed jobs flagged, to spot repairs spending more time waiting than working.

Vendor Credits and Cores

Track outstanding core deposits, recorded core-credit recovery, and received goods not yet invoiced by vendor. Money owed back and money you still owe stay separate.

Vendor Reliability

Compare returns, backorders, delivery lead times, invoice mismatches, and sublet turnaround to see which suppliers are costing the shop time.

Estimates and insurers

Follow conversion, pending supplements, and the carrier patterns behind the work.5 reports

Estimate Conversion

See how often each advisor's written estimates become authorized jobs, with approval counts, rates, and the value of approved work.

Insurer Scorecard

Compare insurers on labor rate, cycle time, and approval speed, and bring the shop's own numbers to DRP discussions.

Supplement Performance

Track supplement approval rates and turnaround time to see how effectively requests move through the insurer's review.

Total Loss vs Repair

Compare revenue from completed total-loss files and delivered repairs, including storage's contribution. Open storage is shown separately.

Unapproved Supplements (Supplement Aging)

Find requests still waiting on insurer approval and see how long each has been pending, so follow-up stays focused.

Profit, billing, and collections

See margins, expected billing, collected payments, and money still outstanding.12 reports

A/R Aging

Chase customer and insurer balances separately, aged from delivery, with due dates and days past due for customers on payment terms.

Basis Changes (Re-based Balances)

See who changed a customer balance and why, including pay-type, deductible, and approved-total changes, with the before-and-after amounts recorded.

Gross Profit

Review pre-tax job profit after parts, sublet, paint materials, and modeled labor costs based on booked hours and your configured rates, not payroll.

Labor Profit by Department

Compare labor revenue with modeled costs by department for eligible imported estimates, with jobs that cannot be scored clearly identified.

Monthly Summary

Compare the shop's key numbers month by month, with changes against the preceding month and incomplete history clearly identified.

Paint Materials

Compare materials billed with PPG mix cost, or modeled cost from refinish hours and your configured rate when mixes are unavailable. Mix data typically arrives within an hour of the last spray; report costs freeze when the RO closes.

Payment Requests

See how many payment links were sent and paid, and how long customers took to pay, to guide follow-up.

Payments Received

Review money received, refunds, and reversals, with deposits and progress draws identified and write-offs kept separate from collected payments.

Projected Deliveries and Billing

See pre-tax approved job value by promised delivery week, with overdue promises and missing dates called out. These are projections, not collected payments.

Sales by Pay Type

See sales broken down by customer-pay, insurance, and other pay types to understand the shop's revenue mix.

Shop Trend

Follow weekly performance from nightly snapshots of WIP, late work, ready vehicles, WIP dollars, and delivered dollars. A repair delivered today does not erase yesterday's delays. Missing or partial history is flagged so gaps do not look like a bad week.

WIP Value by Stage

See the dollar value of work in progress at each repair stage, so you know where unfinished work is accumulating.

Customers and business growth

Know where work comes from, who returns, and what customers say about the experience.11 reports

Booking Funnel

Follow drop-off requests through acceptance or decline and conversion to a repair order, with response time and unanswered requests kept visible.

Contact Aging

See open repairs by time since the last customer text, including customers never texted and promises that need an update.

Customer Retention

See repeat customers and vehicles versus new business, using the shop's full history to identify who has been back before.

Customer Satisfaction (CSI)

Track customer satisfaction survey scores over time and see how the repair experience is changing.

Customer Value

Compare the dollar value of work from repeat customers with new business to understand what returning relationships contribute.

Satisfaction by Advisor

Compare customer satisfaction scores and response rates by advisor, lowest scores first. Scores appear only with 10 or more responses; counts remain visible for advisors below that threshold.

Survey Comments

Read customers' written survey feedback alongside the scores to understand what went well and what needs attention.

Survey Responses

Review question-by-question survey scores, newest first, with the customer, vehicle, and advisor assigned when the survey was sent. Open the linked RO for repair details.

Vehicle Mix

See delivered volume, estimated labor hours, and cycle time by make and model to inform equipment, certification, and training decisions.

Vehicle Value

Compare pre-tax sales and average job value by make and model, with cars that could not be priced identified.

Where Work Comes From (Source Mix)

See delivered work and sales by intake source, alongside carrier concentration, to guide outreach and relationship-building.

Your own work

Give advisors and technicians a clear view of their own results and recorded time.5 reports

My Conversion

Advisors can review approvals and undecided estimates on the repair orders they own, with the longest waits first.

My Hours by RO

Technicians can see their own worked hours by repair order, making it easier to understand where job time went.

My Supplements

Advisors can review supplements on the repair orders they own, including requested and approved amounts and carrier turnaround.

My Time Corrections

Technicians can see corrections made to their own job-time entries for a clear record of changes.

My Tracked Hours

Technicians can review their own clocked job hours day by day.

Report access follows role and shop permissions, not the groups above. Operational reports such as A/R Aging and Parts Profit are available to permitted office roles; financial analysis reports are reserved for owners and admins. Technicians see only their three personal time reports: My Tracked Hours, My Hours by RO, and My Time Corrections.

Take the review with you

Take the numbers with you

Select the reports you want and create one branded PDF pack with a cover page, date range, and the person who produced it, or export CSV files for deeper analysis.

Bring a focused report pack to the owner or insurer review.
Share the date range and who produced the report.
Export CSV files when you want to work with the numbers further.

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