MSO Today
Rank late repairs, blockers, waiting supplements, unanswered customers, and storage risk. Assign the next move or open the repair order.
For multi-shop operators
Run every shop from one view
Manage performance, profitability, and capacity across your locations. Organize shops by region, find the right place to book work, and keep shared standards on track. Give each leader the right view, with the work behind the numbers a click away.
Group control
Start with the shops that need attention
See what needs attention, assign the next step, and keep the right people informed.
Group Daily Digest
Start with one morning brief: what changed overnight, which shops need attention, and the repairs behind the numbers.
Alerts and group tasks
Set the thresholds that matter to your group. Keep alerts and task updates together in the MSO notification center.
Targeted announcements
Send a notice to every shop or selected locations. Schedule when it appears, set an expiry, and update it as plans change.
Benchmarks and action plans
Compare fairly. Turn gaps into action
Compare rates and per-repair results across shops in similar delivery-volume groups. Small samples are marked, and new locations stay separate while they ramp up.
Shop performanceCompare cycle time, on-time delivery, supplement lag, and average work-in-progress value.
People and qualityReview comebacks, reopened repairs, backward moves, QC sign-offs, and customer satisfaction together.
Accountable follow-throughGive performance and quality plans a baseline, target, owner, and due date.
The whole network
See the group without merging the shops
AutoHound MSO consolidates the decisions leaders need while every location keeps its own records, users, schedule, accounting connection, and audit trail.
Portfolio view
Group financial rollup
Follow production, cash, and profitability across the group, with shop-level detail behind the totals.
Profit, with context
Compare gross profit across locations, with modeled labor costs, scored-job counts, and missing cost data made clear.
Know what is owed
Separate customer and insurer receivables by shop, so each balance has a clear next step.
See the revenue mix
Break revenue into labor, parts, materials, and sublet. Sent materials invoices also feed group financials, sales, gross profit, and insurer receivables. Export group reports to CSV with their coverage notes.
Network search
Find customers, vehicles, and repair orders from any MSO screen. Open the result in the shop that owns the record.
Capacity across shops
Compare booked and bookable hours for the next two weeks. Open a day in the shop that has room and book there; records and hours stay with that shop.
Parts and vendors
Compare vendor return and backorder rates, spend, and shop-level hotspots. Open the repair behind a problem or export the detail for follow-up.
Insurers and DRPs
Compare carrier volume, cycle time, approvals, and labor rates. Set your own DRP targets and see results against them.
Quality and satisfaction
Follow comebacks, reopened repairs, QC results, and customer feedback. Set quality targets and track the work behind them.
Floating staff
Give people access to the locations they work in. Technicians keep their technician role as they move between shops.
Regions, standards, and rollout
Add locations without losing local control
Give regional leaders the right scope, roll out shared settings deliberately, and keep each location accountable for its own work.
Regions and regional managers
Organize locations into regions. Give regional managers a view of their assigned shops while group leaders see the wider network.
Shared standards, checked
Review agreed carrier rates, stage checklists, and storage and fee defaults against your group standard. Preview changes before pushing them to selected shops, with every change recorded.
Go-live follow-through
Track shops with active guided setup checklists. See the remaining steps and keep rollout conversations focused on what comes next.
Local control stays local
Each shop keeps its own records, schedule, accounting connection, and history. Optional programs such as booking, surveys, and digests stay locally controlled.
Away from your desk
Keep the group within reach
Check Today, tasks, financials, and capacity from your phone. Search across the network and open the shop or repair you need without going back to a desk.
Choose English or Spanish and light or dark mode. Group alerts stay in MSO, with phone push controlled in notification settings.
MSO questions
How AutoHound MSO works
Does AutoHound MSO merge the shops' data?
No. AutoHound MSO gives authorized leaders a combined view while each location keeps its own records. Search results, reports, alerts, and drilldowns always show the shop they belong to.
How does AutoHound keep shop comparisons fair?
Comparisons use rates and per-repair figures. Cycle time, on-time delivery, and supplement lag each use their own sample check: a low-sample result stays visible but is excluded from that metric's ranking. New shops are shown separately as ramping. Quality and customer satisfaction also use their own sample checks.
Can employees work at more than one location?
Yes. Authorized group owners can give floating staff access to specific shops. Technicians keep their technician role in each location. Group access and floating-staff access are separate; each shop still enforces the person's assigned role.
Built for MSOs
Bring the whole group into one clear view
Core plans are priced per location. Tell us about your locations and team, and we'll help confirm the right rollout.