AutoHound BSMS
AutoHound carries the approved repair plan into the morning huddle, capacity schedule, production handoffs, parts queue, customer thread, delivery, and closeout.
AutoHound Today — the shop’s prioritized work for today.
From estimate to action
Approved CCC ONE® estimate versions, labor, and parts import automatically. Mitchell, Audatex, and other estimating-system workflows are also supported.
Command / Today
Today ranks overdue repairs, promise risk, waiting authorizations, blockers, parts due, unread customer replies, ready vehicles, and assigned work. Open any alert to see the repair order, the person responsible, and the next move.
Today puts late, blocked, and at-risk work first.
Daily Digest
Your Daily Digest email tells you what changed overnight, what could delay delivery, and what needs cash-flow attention. All before your first cup of coffee.
Why AutoHound is different
Five differences a collision shop can see on the screen and feel in the day
| Decision | Typical setup | AutoHound |
|---|---|---|
| Morning control | The owner assembles reports and hunts for exceptions. | Today ranks the risk; the Daily Digest sends the morning brief before the doors open. |
| Estimate and supplement handoff | The shop rekeys the repair plan and chases supplement decisions through email and callbacks. | Approved estimate versions, labor, and parts import automatically; supplements stay visible until decided. |
| Total-loss workflow | A status, note, or improvised side process. | A built-in storage clock, fees, insurer follow-up, release checklist, signed release, and closeout. |
| Customer and adjuster access | Another portal account, attachment chain, or round of status calls. | Secure links open the right repair details without another account; messages stay with the RO. |
| Shop access and accountability | Hidden dollar columns, shared passwords, and incomplete histories. | Money-blind roles never receive financial data; personal PINs and the audit trail keep work attributable. |
BSMS product tour
Six connected views cover the work between the approved estimate and a documented closeout
Claims and total loss
Import approved estimate versions, keep supplements visible, track insurer follow-up, run the storage clock, capture fees, and complete the release checklist before close.
Total loss keeps storage time, fees, insurer status, and release steps together.
Production and capacity
Schedule against bookable labor hours, keep unscheduled repair orders visible, and preserve who moved the vehicle, when it moved, and why.
Capacity schedules repair work against bookable labor hours.
Shop-wide parts
Work Needed, Ordered, Backordered, and Problems queues across every repair order. See vendor, ETA, due status, received progress, and the jobs that cannot move.
Shop-wide parts queues surface the items blocking repair orders.
Customers and adjusters
Send milestone texts, receive replies, and give customers or adjusters secure access without another account. Shop and customer experiences work in English or Spanish.
Customer questions, shop replies, templates, and delivery status stay in one inbox.
Access and accountability
Each teammate switches in with a personal PIN. Permissions follow the person, money stays out of money-blind roles, and the audit trail records every handoff.
Personal PIN switching keeps shared devices fast without a shared account.
Accounting and data
Sync customers, invoices, and recorded payments with QuickBooks Online. Export customers, vehicles, repair orders, estimates, parts, payments, messages, and the audit trail at any time.
Connect QuickBooks Online and export your shop records whenever you need them.
Product questions
No. Keep estimating in the system your estimators know. AutoHound imports the repair data and carries the job through scheduling, production, parts, customer updates, delivery, and closeout.
Financial data is excluded for technicians and other roles. It never reaches their screens, search results, or timelines.
Yes. Shop users can work in Spanish, and customer messages can be sent in Spanish while both languages stay connected to the same repair order.
Yes. AutoHound supports iPhone, Android phones, and tablets through the available mobile apps or a modern web browser.
Yes. Mark an iPad, tablet, or workstation as a shared shop device. Each teammate selects their profile and enters a personal PIN, so the handoff takes seconds without sharing passwords or losing individual permissions and attribution.
The repair-order timeline records edits, stage moves, assignments, estimate versions, parts events, photos, messages, payments, notes, and overrides.
Yes. Export your shop data at any time. No support ticket or contract milestone stands between you and your records.
7-day self-guided demo
Start with a private demo shop. No meeting to schedule and no sales call required.
